{"id":5751,"date":"2019-01-27T17:27:25","date_gmt":"2019-01-27T16:27:25","guid":{"rendered":"https:\/\/www.youtransactor.com\/support\/"},"modified":"2023-01-05T14:47:06","modified_gmt":"2023-01-05T13:47:06","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/www.youtransactor.com\/fr\/support-technique\/","title":{"rendered":"Support Technique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5751\" class=\"elementor elementor-5751 elementor-54\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b3ffc5a elementor-section-content-middle elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5b3ffc5a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-572ac629\" data-id=\"572ac629\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cf6124 elementor-widget elementor-widget-heading\" data-id=\"6cf6124\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Besoin de support technique ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5286dc51 elementor-widget elementor-widget-text-editor\" data-id=\"5286dc51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tNotre support technique est \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions, diagnostiquer et r\u00e9parer vos appareils.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cc1a9e7 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cc1a9e7\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffa7f56\" data-id=\"ffa7f56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e4556c elementor-widget elementor-widget-heading\" data-id=\"0e4556c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Tranquillit\u00e9<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-333c07a elementor-widget elementor-widget-text-editor\" data-id=\"333c07a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tAvant de nous adresser une r\u00e9paration, prenez contact avec notre support technique pour un premier diagnostic.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-277f646 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"277f646\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8c5dcf1\" data-id=\"8c5dcf1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-149cb59 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"149cb59\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i class=\"fa fa-volume-control-phone\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1219153\" data-id=\"1219153\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3524ad0 elementor-widget elementor-widget-text-editor\" data-id=\"3524ad0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p class=\"elementor-icon-box-title\"><span class=\"elementor-inline-editing pen\" contenteditable=\"true\" data-elementor-setting-key=\"title_text\" data-elementor-inline-editing-toolbar=\"none\" data-pen-placeholder=\"\u00c9crivez ici...\">+33 1 7805 4906\r\n<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6bc1a5 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6bc1a5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77bc80b\" data-id=\"77bc80b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-017162a elementor-widget elementor-widget-text-editor\" data-id=\"017162a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tSi le diagnostic t\u00e9l\u00e9phonique requiert une r\u00e9paration de votre mat\u00e9riel ou une analyse plus pouss\u00e9e, merci de suivre les \u00e9tapes suivantes pour la proc\u00e9dure de retour.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6d71ae elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6d71ae\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ef09b3\" data-id=\"7ef09b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12065e2 elementor-widget elementor-widget-heading\" data-id=\"12065e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Proc\u00e9dure de retour<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5e2324 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5e2324\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9ac90d9\" data-id=\"9ac90d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d62628 elementor-view-framed elementor-position-right elementor-shape-circle elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"0d62628\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i class=\"fa fa-dropbox\" aria-hidden=\"true\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tETAPE 1\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPR\u00c9PAREZ VOTRE MAT\u00c9RIEL\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1441c6d\" data-id=\"1441c6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9fc6d9 elementor-widget elementor-widget-text-editor\" data-id=\"e9fc6d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tSuivez attentivement les instructions ci-dessous pour permettre \u00e0 notre support technique de prendre en charge votre demande :\r\n<ul>\r\n \t<li>Ne retournez aucun accessoire<\/li>\r\n \t<li>Laissez la batterie dans le terminal<\/li>\r\n \t<li>Enveloppez chaque terminal dans du papier \u00e0 bulle<\/li>\r\n \t<li>Immobilisez les terminaux dans le carton de retour pour \u00e9viter les dommages pendant le transport<\/li>\r\n \t<li>Mettre un maximum de 10 appareils par carton de retour.<\/li>\r\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a56f77e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a56f77e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5cebdff\" data-id=\"5cebdff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c53ae67 elementor-position-right elementor-view-framed elementor-shape-circle elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"c53ae67\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i class=\"fa fa-barcode\" aria-hidden=\"true\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tETAPE 2\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOBTENEZ VOTRE NUM\u00c9RO DE RMA\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-682bac9\" data-id=\"682bac9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ea9423 elementor-widget elementor-widget-text-editor\" data-id=\"3ea9423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tRemplissez le formulaire suivant avec votre num\u00e9ro de compte client ainsi qu\u2019un descriptif du\r\nprobl\u00e8me rencontr\u00e9 pour obtenir votre num\u00e9ro de RMA.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ace1cb elementor-widget elementor-widget-html\" data-id=\"6ace1cb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"container\">\r\n      <form id=\"form_rma\" method=\"post\" accept-charset=\"utf-8\" enctype=\"application\/x-www-form-urlencoded\" action=\"https:\/\/rma.youtransactor.com\/MDM\/jaxrs\/public\/v1\/support\/rmaRequest?wsKey=16495ad9c0e07624bff266c0c5ab1d68\" class=\"form-horizontal\" role=\"form\">\r\n        <div class=\"form-group\">\r\n        <label for=\"identifiant\" class=\"col-sm-2 control-label\">ID Client*<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"text\" name=\"customerCode\" class=\"form-control input-sm\" id=\"identifiant\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <label for=\"serial\" class=\"col-sm-2 control-label\">S\/N (num\u00e9ro de s\u00e9rie)*<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"number\" name=\"serial\" class=\"form-control input-sm\" id=\"serial\" data-required=\"1\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <label for=\"partNumber\" class=\"col-sm-2 control-label\">P\/N (num\u00e9ro de partition)*<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"text\" name=\"partNumber\" class=\"form-control input-sm\" id=\"partNumber\" data-required=\"1\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <label for=\"description_panne\" class=\"col-sm-2 control-label\">Panne*<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <textarea rows=\"5\" class=\"form-control\" id=\"description_panne\" name=\"description\" data-required=\"1\"><\/textarea>\r\n          <\/div>\r\n        <\/div> \r\n        <!--<div><p>[bws_google_captcha]<\/p> <\/div>-->\r\n        <div class=\"form-group\">\r\n          <div class=\"col-sm-offset-2 col-sm-10 text-center\">\r\n            <button type=\"submit\" class=\"btn btn-primary\">Envoyer la requ\u00eate<\/button>\r\n          <\/div>\r\n        <\/div>\r\n        <input type=\"hidden\" name=\"language\" value=\"fr\">\r\n      <\/form>\r\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85d4f1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85d4f1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3728d76\" data-id=\"3728d76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83003b7 elementor-position-right elementor-view-framed elementor-shape-circle elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"83003b7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i class=\"fa fa-send\" aria-hidden=\"true\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tETAPE 3\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRENVOYEZ VOS APPAREILS\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9101842\" data-id=\"9101842\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0aade0 elementor-widget elementor-widget-text-editor\" data-id=\"d0aade0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tImprimez votre num\u00e9ro de RMA et ins\u00e9rez le dans le\r\ncarton d\u2019exp\u00e9dition.\r\n\r\nEnvoyez vos appareils \u00e0 l\u2019adresse suivante :\r\n\r\n<strong>YouTransactor<\/strong>\r\n<strong>Service SAV<\/strong>\r\n<strong>32, rue Brancion<\/strong>\r\n<strong>75015 Paris<\/strong>\r\n<strong>France<\/strong>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12c2265 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12c2265\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-621c9c6\" data-id=\"621c9c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4359a7e elementor-widget elementor-widget-text-editor\" data-id=\"4359a7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tA noter : une somme forfaitaire de 60\u20ac sera factur\u00e9e pour les produits ne n\u00e9cessitant pas de r\u00e9paration ou cass\u00e9s par le clients.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9d4e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b9d4e8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07c041c\" data-id=\"07c041c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f240d78 elementor-widget elementor-widget-heading\" data-id=\"f240d78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Status d'un RMA<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a54e466 elementor-widget elementor-widget-html\" data-id=\"a54e466\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"container\">\r\n\t  <style>\r\n\t\t.form-group .invalid {background-color: red; font-weight: bold;}\r\n\t\t.form-group textarea{border: 1px #000 solid !important;border-color: #000 !important;resize:none;}\r\n\t  <\/style>\r\n\r\n      <form id=\"form_rma\" method=\"get\" accept-charset=\"utf-8\" class=\"form-horizontal\" role=\"form\">\r\n        <div class=\"form-group\" style=\"display:none;\">\r\n        <label for=\"customerCodeFld\" class=\"col-sm-2 control-label\">Client ID*<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"text\" name=\"customerCode\" class=\"form-control input-sm\" id=\"customerCodeFld\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <label for=\"rmaFld\" class=\"col-sm-2 control-label\">RMA<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"text\" name=\"serial\" class=\"form-control input-sm\" id=\"rmaFld\" data-required=\"1\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <label for=\"serialFld\" class=\"col-sm-2 control-label\">S\/N (num\u00e9ro de s\u00e9rie)<\/label>\r\n          <div class=\"col-sm-10\">\r\n            <input type=\"text\" name=\"serial\" class=\"form-control input-sm\" id=\"serialFld\" data-required=\"1\">\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"form-group\">\r\n        <!--<div><p>[bws_google_captcha]<\/p> <\/div>-->\r\n        <div class=\"form-group\">\r\n          <div class=\"col-sm-offset-2 col-sm-10 text-center\">\r\n            <button type=\"button\" id=\"checkRMAStatusBtn\" class=\"btn btn-primary\" onclick=\"checkRMAStatus()\">Envoyer la requ\u00eate<\/button>\r\n          <\/div>\r\n        <\/div>\r\n      <\/form>\r\n      \r\n      <div id=\"rmaStatusInfosPane\" style=\"display:none; color: red;\">\r\n      <\/div>\r\n      \r\n      <div id=\"rmaStatusPane\" style=\"display:none;\">\r\n\t\t  <div class=\"form-group\">\r\n\t\t\t<label for=\"requestDateFld\" class=\"col-sm-2 control-label\">Date de la demande<\/label>\r\n\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t  <input type=\"text\" class=\"form-control input-sm\" id=\"requestDateFld\" readonly>\r\n\t\t\t<\/div>\r\n\t\t  <\/div>        \r\n\t\t  <div class=\"form-group\">\r\n\t\t\t<label for=\"inDateFld\" class=\"col-sm-2 control-label\">Date de r\u00e9ception<\/label>\r\n\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t  <input type=\"text\" class=\"form-control input-sm\" id=\"inDateFld\" readonly>\r\n\t\t\t<\/div>\r\n\t\t  <\/div>\r\n\t\t  <div class=\"form-group\">\r\n\t\t\t<label for=\"statusFld\" class=\"col-sm-2 control-label\">Status<\/label>\r\n\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t  <input type=\"text\" class=\"form-control input-sm\" id=\"statusFld\" readonly>\r\n\t\t\t<\/div>\r\n\t\t  <\/div>\r\n\t\t  <div class=\"form-group\">\r\n\t\t\t\t<label class=\"col-sm-2 control-label\">Liste des pannes<\/label>\r\n\t\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t\t\t<textarea id=\"breakdownListFld\" rows=\"8\" class=\"form-control input-sm\" readonly><\/textarea>\r\n\t\t\t\t<\/div>\r\n\t\t  <\/div>\r\n\t\t  <div class=\"form-group\">\r\n\t\t\t\t<label class=\"col-sm-2 control-label\">Liste des r\u00e9parations<\/label>\r\n\t\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t\t\t<textarea id=\"repairListFld\" rows=\"8\" class=\"form-control input-sm\" readonly><\/textarea>\r\n\t\t\t\t<\/div>\r\n\t\t  <\/div>\r\n\t\t  <div class=\"form-group\">\r\n\t\t\t\t<label class=\"col-sm-2 control-label\">Devis de r\u00e9paration<\/label>\r\n\t\t\t\t<div class=\"col-sm-10\">\r\n\t\t\t\t\t<textarea id=\"repairQuoteFld\" rows=\"8\" class=\"form-control input-sm\" readonly><\/textarea>\r\n\t\t\t\t<\/div>\r\n\t\t  <\/div>\r\n\t  <\/div>\r\n\t  \r\n      <script>\r\n      function checkRMAStatus() {\r\n\t\t\tdocument.getElementById(\"rmaStatusPane\").style.display = \"none\";\r\n\t\t\t\r\n\t\t\tlet infosPane = document.getElementById(\"rmaStatusInfosPane\");\r\n\t\t\tinfosPane.innerText = \"\"\r\n\t\t\tinfosPane.style.display = \"\";\r\n\r\n\t\t\tlet url = \"https:\/\/rma.youtransactor.com\/MDM\/jaxrs\/public\/v1\/support\/rmaStatus?wsKey=16495ad9c0e07624bff266c0c5ab1d68\";\r\n\t\t\tlet valid = false;\r\n\r\n\t\t\tlet elt = document.getElementById(\"customerCodeFld\");\r\n\/\/\t\t\tif (!elt.value) {\r\n\/\/\t\t\t\telt.classList.add(\"invalid\");\r\n\/\/\t\t\t\treturn;\r\n\/\/\t\t\t}\r\n\/\/\t\t\telt.classList.remove(\"invalid\");\r\n\/\/\t\t\turl += \"&customerCode=\" + encodeURI(elt.value);\r\n\t\t\t\r\n\t\t\telt = document.getElementById(\"rmaFld\");\r\n\t\t\tif (elt.value) {\r\n\t\t\t\tvalid = true;\r\n\t\t\t\turl += \"&rma=\" + encodeURI(elt.value);\r\n\t\t\t}\r\n\r\n\t\t\telt = document.getElementById(\"serialFld\");\r\n\t\t\tif (elt.value) {\r\n\t\t\t\tvalid = true;\r\n\t\t\t\turl += \"&serial=\" + encodeURI(elt.value);\r\n\t\t\t}\r\n\t\t\t\r\n\t\t\tif (!valid) {\r\n\t\t\t\tinfosPane.innerText = \"Un RMA ou un num\u00e9ro de s\u00e9rie doit \u00eatre saisie\";\r\n\t\t\t\treturn;\r\n\t\t\t}\r\n\t\t\t\r\n\t\t\tfetch(url).then(response => {\r\n\t\t\t\tif (response.ok) {\r\n\t\t\t\t\tresponse.json().then(data => {\r\n\t\t\t\t\t\tinfosPane.style.display = \"none\";\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\tdocument.getElementById(\"requestDateFld\").value = data.requestDate || \"\";\r\n\t\t\t\t\t\tdocument.getElementById(\"inDateFld\").value = data.inDate || \"\";\r\n\t\t\t\t\t\tdocument.getElementById(\"statusFld\").value = data.statusLabel || \"\";\r\n\t\t\t\t\t\tdocument.getElementById(\"repairQuoteFld\").value = data.repairQuote || \"\";\r\n\r\n\t\t\t\t\t\tlet elt = document.getElementById(\"breakdownListFld\");\r\n\t\t\t\t\t\telt.value = \"\";\r\n\t\t\t\t\t\tif (data.breakdownList instanceof Array) {\r\n\t\t\t\t\t\t\tdata.breakdownList.forEach(function(item) {\r\n\t\t\t\t\t\t\t\telt.value += item + \"\\n\";\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\r\n\t\t\t\t\t\telt = document.getElementById(\"repairListFld\");\r\n\t\t\t\t\t\telt.value = \"\";\r\n\t\t\t\t\t\tif (data.repairList instanceof Array) {\r\n\t\t\t\t\t\t\tdata.repairList.forEach(function(item) {\r\n\t\t\t\t\t\t\t\telt.value += item + \"\\n\";\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\tdocument.getElementById(\"rmaStatusPane\").style.display = \"\";\r\n\t\t\t\t\t});\r\n\t\t\t\t} else {\r\n\t\t\t\t\t\tinfosPane.innerText= \"RMA inconnu\";\r\n\t\t\t\t}\r\n\t\t\t});\r\n\t\t\t\r\n\t\t\treturn false;\r\n      };\r\n      <\/script>\r\n    <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Besoin de support technique ? Notre support technique est \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions, diagnostiquer et r\u00e9parer vos appareils. Tranquillit\u00e9 Avant de nous adresser une r\u00e9paration, prenez contact avec notre support technique pour un premier diagnostic. +33 1 7805 4906 Si le diagnostic t\u00e9l\u00e9phonique requiert une r\u00e9paration de votre mat\u00e9riel ou une &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.youtransactor.com\/fr\/support-technique\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Support Technique&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mi_skip_tracking":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Technique - YouTransactor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.youtransactor.com\/fr\/support-technique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Technique - YouTransactor\" \/>\n<meta property=\"og:description\" content=\"Besoin de support technique ? Notre support technique est \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions, diagnostiquer et r\u00e9parer vos appareils. Tranquillit\u00e9 Avant de nous adresser une r\u00e9paration, prenez contact avec notre support technique pour un premier diagnostic. +33 1 7805 4906 Si le diagnostic t\u00e9l\u00e9phonique requiert une r\u00e9paration de votre mat\u00e9riel ou une &hellip; Continuer la lecture de &laquo;&nbsp;Support Technique&nbsp;&raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.youtransactor.com\/fr\/support-technique\/\" \/>\n<meta property=\"og:site_name\" content=\"YouTransactor\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-05T13:47:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.youtransactor.com\/#website\",\"url\":\"https:\/\/www.youtransactor.com\/\",\"name\":\"YouTransactor\",\"description\":\"Reinventing Payment in Mobility\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.youtransactor.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.youtransactor.com\/fr\/support-technique\/#webpage\",\"url\":\"https:\/\/www.youtransactor.com\/fr\/support-technique\/\",\"name\":\"Support Technique - YouTransactor\",\"isPartOf\":{\"@id\":\"https:\/\/www.youtransactor.com\/#website\"},\"datePublished\":\"2019-01-27T16:27:25+00:00\",\"dateModified\":\"2023-01-05T13:47:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.youtransactor.com\/fr\/support-technique\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.youtransactor.com\/fr\/support-technique\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.youtransactor.com\/fr\/support-technique\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.youtransactor.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support Technique\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support Technique - YouTransactor","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.youtransactor.com\/fr\/support-technique\/","og_locale":"fr_FR","og_type":"article","og_title":"Support Technique - YouTransactor","og_description":"Besoin de support technique ? Notre support technique est \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions, diagnostiquer et r\u00e9parer vos appareils. 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