support

Need Technical Support?

Our YouTransactor support team can help you find answer, diagnose a device or set up a repair.

Tranquility

Before sending us any repair request, contact our experts to have a first level diagnosis.

+33 1 7805 4906

If the online diagnostic requires your devices to be repaired or analyzed further, please kindly follow the support procedure described hereunder.

Return Procedure

STEP 1

PACK YOUR DEVICES

Follow carefully all instructions hereunder to ensure our Technical Team will be able to successfully process your repair request:

  • Do not return any accessories
  • Leave the battery inside its terminal
  • Pack your terminal individually in bubble pack packaging
  • Immobilize each terminal inside the cardboard to avoid damages during transport.
  • Place a maximum of 10 products per cardboard box

STEP 2

GET YOUR RMA
REQUEST NUMBER

Fill in the following form with your client ID, device information  and a description of the breakdown to get your RMA request number.

STEP 3

RETURN YOUR DEVICES

Print your RMA number and insert it in the cardboard box.

Send your device(s) to the following address:

YouTransactor
Service SAV
32, rue Brancion

75015 Paris,
France

Phone : +33 1 7805 4906

Notice: Diagnosis is charged 60€ for products with “No trouble found” or broken by customer